Svar från uthyraren

Hello, Thank you for your review. We would like to clarify what actually happened. After your rental period ended, the next customer contacted us and informed us that certain parts of the party tent appeared to be missing. Based on that information, we contacted you to ask whether any components may accidentally have remained at your location. This was not an accusation, but a normal and responsible follow up based on the information we had received. Shortly afterwards, the new customer informed us that the parts had been located and nothing was in fact missing. We understand that receiving such a call can feel uncomfortable, but at the time we acted on the information provided to us. Clarifying potential missing equipment between rentals is a standard and necessary part of operating a rental business. We regret that this situation caused stress. However, suggesting that we did not check or that we falsely accused you does not reflect the actual sequence of events. We wish you all the best moving forward